Finally, a way to merge duplicate cases in Salesforce

Case Merge Premium creates cleaner case management.

  • More accurate analytics and improved KPIs
  • Improved service agent’s productivity
  • Increased customer satisfaction

"This app is a must have for anyone processing a high volume of cases."

Lihod Rachmilevitch, IBM Security

What Causes Duplicate Cases in Salesforce?

Customers have a variety of ways to contact your support team: email, social, and phone call. When each mode of contact creates a new case, support teams get overwhelmed and customers don't get the answers they need.

How can Case Merge Premium help?

Case Merge Premium quickly finds duplicate cases, merges them all into one, creating a clean case thread so your support team can solve customers' problems fast. And it's all 100% native on the Salesforce platform. You can find Case Merge Premium through the Appexchange in Salesforce.

Why Internet Creations?

Like you, we're a Salesforce customer and use Service Cloud. We live and breathe in it. As a Salesforce partner, we create customer service solutions with you in mind.

Find Duplicates

Find duplicates fast

Merge Cases

Merge cases in one step

Solve Faster

Solve customer problems faster

  • This has been crucial for us to report on the count of cases we're actually resolving

    "Our case counts were really inflated prior to installing the app not to mention all the wasted time we spent closing out duplicate cases. This app makes it easy to merge everything you want from multiple cases and then wrap up only the one case."

    Carolyn Jaskolka
    CommerceHub

  • One of the best apps for your Service org

    "This app is critical to our Customer services group. We have many scenarios where customers send multiple emails that end up in cases that need to be merged. Case Merge Premium allows us to quickly find the cases that all belong together and merge them into one case for further processing."

    Lihod Rachmilevitch
    IBM Security

  • A valuable tool that allows us to combine multiple cases into one

    "Our dealers often send in multiple emails on the same issue. Since they create a chain of new emails, we can easily merge them together to prevent duplicated efforts on the same issue. This also helps us manage our Case Closed metrics."

    Ryan Neff

Trusted by organizations of diverse industries.

  • Sears
  • Pure Storage
  • Billtrust
  • Herman Miller
  • Time Warner Cable

How many duplicate cases does your organization have?

A better experience for your agents means better service for your customers.

Get rid of duplicate cases

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