Lihod Rachmilevitch, IBM Security
Customers have a variety of ways to contact your support team: email, social, and phone call. When each mode of contact creates a new case, support teams get overwhelmed and customers don't get the answers they need.
Case Merge Premium quickly finds duplicate cases, merges them all into one, creating a clean case thread so your support team can solve customers' problems fast. And it's all 100% native on the Salesforce platform. You can find Case Merge Premium through the Appexchange in Salesforce.
Like you, we're a Salesforce customer and use Service Cloud. We live and breathe in it. As a Salesforce partner, we create customer service solutions with you in mind.
Find duplicates fast
Merge cases in one step
Solve customer problems faster
"Our case counts were really inflated prior to installing the app not to mention all the wasted time we spent closing out duplicate cases. This app makes it easy to merge everything you want from multiple cases and then wrap up only the one case."
"This app is critical to our Customer services group. We have many scenarios where customers send multiple emails that end up in cases that need to be merged. Case Merge Premium allows us to quickly find the cases that all belong together and merge them into one case for further processing."
"Our dealers often send in multiple emails on the same issue. Since they create a chain of new emails, we can easily merge them together to prevent duplicated efforts on the same issue. This also helps us manage our Case Closed metrics."
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