E2CP Office Hours
About E2CP Office Hours
Join us for Email to Case Premium (E2CP) Office Hours as we look at the newest features. You'll get a firsthand look at:
- Widespread Issues, which enables you to save time by broadcasting critical support updates to customers.
- New Comment Page updates, including comment notifications and the ability to @mention recipients.
- More control over Auto-Add New Contacts.
- Email Block List.
- New email threading behavior to match Salesforce in Winter '21.
Presented By
Joe Reale
Product Manager, Internet Creations
"Make sure you edit the HTML and not rely on the Rich Text Editor."
Only edit the h3 (main statistic) and the p (name, company, etc)
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